Skip to main content
Why Is My Transaction Taking Time?
Why Is My Transaction Taking Time?

See why your crypto transaction could be taking a lot of time.

Updated over a week ago

We understand that waiting for your transaction to be processed can be frustrating, and we appreciate your patience. We'd like to shed some light on why your transaction might be taking time.

The Confirmation Process:

When you make a transaction on Koyn, it needs to be verified and confirmed by the cryptocurrency network. To ensure the security and integrity of every transaction, a minimum of three confirmations is required. These confirmations represent validations from different nodes in the network, ensuring that the transaction is genuine and legitimate.

Why Three Confirmations?

Each confirmation adds an extra layer of security, making it exponentially more difficult for any malicious activity to occur. By waiting for three confirmations, we prioritize the safety of your funds and transactions. While this might take a bit of time, it's a crucial step in maintaining the integrity of our platform and safeguarding your assets.

What You Can Do:

While you wait, please be assured that your transaction is in progress. Keep an eye on your transaction history within the Koyn app for updates. Rest assured, we are actively monitoring the process to ensure your transaction is completed as soon as possible.

At Koyn, your security and satisfaction are our top priorities. We appreciate your understanding and cooperation in this matter. If you have any concerns or need further assistance, please don't hesitate to reach out to our support team.

Did this answer your question?